Sessions cancelled or rescheduled with more than 24 hours’ notice incur no financial penalty.
In accordance with regulatory standards for introductory educational agencies, RubiconTutors.com operates a post-session settlement model. While a payment method is authorized at booking, your card is only formally charged 11 hours after the successful completion of the lesson. This ensures total satisfaction and allows for the resolution of any disputes before funds are processed.
Any cancellation made with less than 24 hours’ notice is classified as a "Late Cancellation.”
Tutor Discretion: The Tutor may choose to enforce a charge of 50% or 100% of the lesson fee.
The 6-Hour Rule: Should a session be cancelled with less than 6 hours’ notice, a £5.00 Late Cancellation Processing Fee applies if the tutor waives their fee or charges only 50%.
Price Ceiling: If the tutor charges 100%, the £5.00 fee is waived. The total cost will never surpass the original lesson price.
Example Scenarios (£25.00 Lesson):
50% Charge (< 6hrs notice): Student pays £12.50 (Tutor) + £5.00 (Platform) = £17.50.
Waived Fee (< 6hrs notice): Student pays £5.00 Platform Fee only.
Full Charge: Student pays £25.00. (Processing fee is waived).
No-Shows: If a student fails to attend (15-minute wait time for tutors), the 100% fee remains payable.
Technical Issues: No refunds for student-side technical failures. Verified platform faults (Rubicon or Lessonspace) result in a full refund.
In-Person: If a student is not present upon tutor arrival, the full lesson fee plus pre-agreed travel expenses are non-refundable.
If a Tutor cancels due to emergency:
The student is not charged.
The Tutor must notify the Student via the platform messaging system immediately.
If a reschedule is not feasible, the payment authorization is cancelled.
Dispute Window: To prevent automatic charging, all refund requests or disputes must be formally submitted via the dashboard within 11 hours of the scheduled lesson time.
Processing: Approved refunds are returned to the original payment method within 7–10 business days.
Consumer Rights: Nothing in this policy limits your rights under the Consumer Rights Act 2015.